At NeoCarb, we stand behind the quality of everything we create. If something isn’t right, we’ll make it right.

Returns

We accept returns within 15 days of delivery.

To qualify for a return:

• Items must be unused, undamaged, and in their original packaging
  
• A valid proof of purchase is required
  

Approved returns will be refunded to the original payment method.

Non-Returnable Items

Returns will not be accepted for:

• Items damaged due to misuse or normal wear
  
• Products returned without original packaging
  
• Final sale or clearance items (if applicable)
  

Exchanges

If you receive a defective or incorrect item, we’ll replace it at no extra cost.

Please contact us within 48 hours of delivery and include clear photos of the issue.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
  
• Original shipping fees are non-refundable
  

Refund Processing

Once your return is received and inspected:

• Refunds are processed within 5–7 business days
  
• You’ll receive an email confirmation once completed
  

Start a Return

To begin a return, contact us at:

📧 support@neocarb.co

Please include your order number and reason for return.