NeoCarb 100% Happiness Guarantee

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At NeoCarb, your satisfaction is our top priority. That’s why we proudly offer a 100% Happiness Guarantee on all our products — so you can shop with complete confidence.

Phone Cases – 15-Day Free Trial

We want you to feel confident choosing your NeoCarb phone case. That’s why all phone cases come with a 15-day free trial starting from the date of delivery.

  • Try your phone case for 15 days
  • If you’re not satisfied, return it for a full refund
  • No complicated process — just contact our support team

Conditions

  • The phone case must be returned in good condition
  • Normal trial use is acceptable
  • The product must not be broken, heavily damaged, or misused
  • Proof of purchase (order number) is required

Chargers, Cables & Accessories – 60-Day Return Policy

All chargers, cables, and accessories purchased from NeoCarb are covered by a 60-day return policy from the date of delivery.

  • Return the product within 60 days
  • Eligible if you’re not satisfied or if the product has performance issues under normal use

Conditions

  • Items must be returned in good condition
  • No damage caused by misuse or improper handling
  • All essential accessories must be included
  • Proof of purchase is required

12-Month Warranty

All NeoCarb products are covered by a 12-month warranty against manufacturing defects.

The warranty covers:

  • Defects in materials or workmanship
  • Product faults under normal use

The warranty does not cover:

  • Normal wear and tear
  • Damage caused by misuse, accidents, or unauthorized repairs
  • Cosmetic damage that does not affect functionality

Return Shipping & Fees

  • Return shipping costs are the responsibility of the customer
  • Original shipping fees are non-refundable
  • For approved warranty claims, return shipping may be covered by NeoCarb (case-by-case)

Where This Policy Applies

This guarantee applies only to purchases made directly from the official NeoCarb online store.

Products purchased from third-party sellers or marketplaces are subject to their own return and warranty policies.

How to Start a Return or Warranty Claim

To initiate a return or warranty request:

  1. Contact our support team via the Contact Us page
  2. Provide your order number and details of the issue
  3. Our team will guide you through the next steps

Our Promise

We stand behind every NeoCarb product. If you’re not happy, we’ll do our best to make it right.