Shipping Policy
At NeoCarb, we’re committed to delivering your order quickly, safely, and transparently.
Order Processing
All orders are processed within 5–24 hours (excluding weekends and holidays).
Once your order is processed, it is prepared for shipment immediately.
You’ll receive a confirmation email with tracking details as soon as your order ships.
Shipping Times
- Standard Delivery: 4–8 business days
- Delivery times may vary depending on your location and local customs processing
Please note that delivery timelines are estimates and may be affected by factors outside our control.
Tracking & Insurance
- Every order includes free tracking
- All shipments are fully insured against loss or damage
- Tracking information will be sent to your email once the order is dispatched
Shipping Costs
Shipping costs (if applicable) are calculated at checkout and clearly displayed before payment.
Occasional free shipping promotions may apply.
International Shipping
We proudly ship worldwide.
Customers are responsible for any customs duties, taxes, or import fees required by their country.
Incorrect Address
Please ensure your shipping address is accurate at checkout.
NeoCarb is not responsible for orders delivered to incorrect addresses provided by the customer.
Delayed or Lost Packages
If your order is delayed or appears lost, contact us and we’ll take care of it.
Need Help?
Our support team is here for you.
Reach out anytime at support@neocarb.co and we’ll respond as quickly as possible.
