Privacy Policy

Last updated: October 2025

At NeoCarb, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

By using our site, you agree to the practices described below.

Information We Collect

When you visit NeoCarb, we may collect certain information to improve your experience and fulfill orders, including:

Personal Information You Provide

  • Name
  • Email address
  • Shipping & billing address
  • Phone number
  • Payment details (processed securely by third-party providers — we never store card details)

Automatically Collected Information

  • Device type and browser
  • IP address
  • Pages viewed and interactions
  • Cookies and usage data

This information helps us understand how customers use our site and how we can improve it.

How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Communicate order updates and support requests
  • Improve website performance and user experience
  • Send marketing emails (only if you opt in)
  • Prevent fraud and ensure platform security

We do not sell your personal data.

Sharing Your Information

We only share information when necessary to operate our business, including with:

  • Payment processors
  • Shipping and logistics partners
  • Website and analytics providers

These partners are required to protect your information and use it only for the intended purpose.

Cookies & Tracking Technologies

NeoCarb uses cookies to:

  • Enable core site functionality
  • Remember preferences
  • Analyze traffic and performance

You can disable cookies in your browser settings, though some features may not function properly.

Data Security

We take reasonable measures to protect your personal information using industry-standard security practices. While no system is 100% secure, we continuously work to safeguard your data.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request corrections or deletion
  • Opt out of marketing communications

To exercise these rights, contact us using the details below.

Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: support@neocarb.co

Brand: NeoCarb